This section of the Support and Maintenance Portal is all about Support. It is divided in five categories:
- Self-service
- Give your customer the opportunity to search for solution for problems that occur on his system
- First Line Support
- Handle Reported Support Issues as quickly as possible to help the Customer recover from an issue.
- Second Line Support
- Handle Reported Support Issues that require more attention than possible in First Line Support
- Support System
- Discusses the system requirements to support all activities within Support
- Support Policies
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- Discusses relevant parts of the Support Policy